General Terms and Conditions

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1. Scope

These General Terms and Conditions shall apply to any and all deliveries from innerwise shop Uwe Albrecht to the consumer. A consumer shall be any natural person who concludes a legal transaction for a purpose that may neither be attributed to commercial nor independent professional activity.

2. Contracting party

The purchase agreement shall be established with:
innerwise Institute
Owner: Uwe Albrecht
Friedenstraße 6
15569 Woltersdorf
Phone: +49 (0)3362 / 88 66 12
Fax: +49 (0)3362 / 8 81 12 24
VAT ID No. DE233523546

You can reach our customer service for questions, complaints and objections on workdays from 9:00 a.m. to 3:00 p.m. under the telephone number 0 33 62 / 88 66 12 as well as via e-mail: .

3. Offer and conclusion of contract

3.1 The representation of products in the online shop shall not constitute a legally binding offer, but rather an invitation to place an order. Errors excepted.

3.2 By clicking the Buy now button you submit a legally binding purchase order for the merchandise contained in the cart. Confirmation of receipt of your purchase order is effected via automated e-mail together with acceptance of the purchase order immediately after the purchase order is sent. The purchase agreement shall be established with this e-mail confirmation.

4. Right of return

4.1 Consumers shall have a 14-day right of return.

Return Instructions

Right of return

You may return the merchandise received within 14 days without indication of the reasons for doing so by simply returning the merchandise. The deadline shall commence following receipt of this instruction in text form (e.g. letter, fax, e-mail); however, not before receipt of the merchandise by the recipient (in the case of recurring delivery of homogeneous goods not prior to receipt of the first partial delivery) and also not before fulfillment of our duties to provide information in accordance with Article 246 Section 2 in conjunction with Section 1 Paragraphs 1 and 2 of the Introductory Act to the German Civil Code (EGBGB) as well as our obligations in accordance with Section 312g Paragraph 1 Sentence 1 of the German Civil Code (BGB) in conjunction with Article 246 Section 3 of the Introductory Act to the German Civil Code (EGBGB). Only in the case of items that are not suitable for parcel-post shipment (e.g. in the case of bulky goods) may the return of merchandise also be declared in writing by requesting that the merchandise be taken back. Timely dispatch of the merchandise or the request that the merchandise be taken back shall suffice in order to observe the deadline. In any case return shipment shall be at our risk and expense. Return shipment or the request that the merchandise be taken back shall be addressed to:

innerwise Institute
Owner: Uwe Albrecht
Friedenstraße 6
15569 Woltersdorf
Phone: +49 (0)3362 / 88 66 12
Fax: +49 (0)3362 / 8 81 12 24

Consequences of return

In the case of effective return any mutually received performance shall be restituted and any possible benefit surrendered. You shall insofar be obliged to provide compensation for lost value in the event of deterioration of the merchandise and in the case of benefits (e.g. benefits of use) that are unable to be surrendered as a whole or only in part or only in degraded condition. You shall only be obliged to provide compensation for lost value in the event of deterioration of the merchandise and for purchased benefits of use insofar as you have used the merchandise in a manner that goes beyond inspection of the properties and functionality. “Inspection of the properties and functionality” for the purpose of the present agreement shall be understood as testing and a trying out of the respective merchandise as is customary and possible in a retail store. Any obligations to refund payments must be fulfilled within 30 days. The period begins for you with dispatch of the merchandise or your request that the merchandise be taken back and for us with receipt of same.

End of the Return Instructions

4.2 Exclusion of the right of return: In accordance with Section 312d Paragraph 4 of the German Civil Code (BGB) the right of return shall not obtain in the case of distance sales agreements for the delivery of merchandise manufactured according to customer specifications or clearly tailored to meet personal requirements or in the case of delivery of audio or video recordings or software insofar as you have unsealed the data carriers supplied.

4.3 Please avoid damage and soiling. Whenever possible please return merchandise to us in the original packaging along with any accessories and with all of the packaging components. If necessary use protective external packaging. If you no longer have the original packaging, then please provide for sufficient protection against transport damage by using suitable packaging in order to avoid claims for damages due to defective packaging.

5. Prices and shipping fees

5.1 Prices specified on the product pages include the legally valid value added tax and other price elements.

5.2 In addition to the prices specified we also charge the following shipping fees for delivery within Germany:

For orders up to € 40.00, we charge a shipping fee of € 3.00.
For orders of € 40.00 or more, shipping is free of charge worldwide.
A shipping fee of € 3.00 applies to all orders that comprise only books, CDs or DVDs.

5.3 The shipping costs are clearly displayed to you again on the product pages, in the merchandise cart system and on the purchase order page.

5.4 No other taxes or costs are incurred.

6. Delivery

6.1 Delivery within Germany is carried out by Deutsche Post / DHL.

6.2 The period of delivery amounts to approximately 2-5 days. We make reference to any possibly deviating delivery periods on the respective product page.

6.3 Delivery proviso: Many of our products are manufactured in limited quantities. Thus we only deliver while supplies last.

7. Payment

7.1 Payment may be made either in advance, via PayPal or on account.

7.2 If cash in advance is selected as the mode of payment, then we indicate our banking details in the order confirmation and supply the merchandise following receipt of payment.

7.3 For purchases made on account we include an invoice with the shipment. The invoice is to be paid within a period of seven (7) days after receipt.

7.4 In the case of payments made via PayPal we supply the merchandise following receipt of payment.

7.5 You shall be entitled to a right to setoff only in the event that your counterclaim is the subject of a declaratory judgment or is undisputed or has been acknowledged by us in writing.

7.6 You may only assert a right of retention insofar as the respective claims are based on the same contractual relationship.

8. Reservation of ownership

8.1 The merchandise shall remain our property until paid in full.

9. Place of jurisdiction and contractual language

9.1 Any interests arising out of this contractual relationship shall be subject to the law obtaining in the Federal Republic of Germany. Application of the United Nations Convention on Contracts for the International Sale of Goods shall be excluded.

9.2 The contractual language shall be German.

Additional Information

Ordering process

Once you have found the desired product, then you can place it into the cart without obligation by clicking the Add to cart button. You can view the contents of the cart at any time without obligation by clicking the Cart button. You can remove products from the cart again at any time by clicking the button Delete (Wastebasket). If you want to buy the products in the cart, then provide the information required in the corresponding fields. Mandatory information is designated with an asterisk *. No registration is required. Your personal data shall be transmitted in encoded form. After entering your data and selecting the means of payment, you will then arrive at the purchase order page, where you can verify that the information you’ve entered is correct by clicking the button Verify information.

By clicking the Buy now button you conclude the ordering process. The process can be canceled at any time by closing your browser.

Contract text

The text of the agreement shall be stored on our internal systems. You can review the General Terms and Conditions on this page at any time. The purchase order information and the General Terms and Conditions / Return Instructions will be sent to you via e-mail. For security reasons your purchase order information shall no longer be accessible via the Internet following completion of the purchase order.

If you place an order as a registered user of the innerwise Community, then the contract texts shall remain stored in the Internet. After logging in to the website you can view your purchase orders at any time under “my innerwise / my Shop.”

June 2013 version