Customer Information


All of the prices indicated are final prices that include the current legally valid value added tax in the amount of 19% plus separately indicated shipping expenses (cf. also below “Shipping Expenses”).


Payment may be made either in advance, via PayPal or on account.

If cash in advance is selected as the mode of payment, then we indicate our banking details in the order confirmation and supply the merchandise following receipt of payment.

For purchases made on account we include an invoice with the shipment. The invoice is to be paid within a period of seven (7) days after receipt.

In the case of payments made via PayPal we supply the merchandise following receipt of payment.


We prefer to ship via Deutsche Post / DHL.

Shipping fees

For orders up to € 40.00, we charge a shipping fee of € 3.00.
For orders of € 40.00 or more, shipping is free of charge within Germany.
For orders of € 40.00 or more, shipping is free of charge worldwide, except for special formats (healing cards pro, innerwise Complete Set, or posters that are shipped in cardboard tubes). For those items, a flat shipping fee of €35 each will be charged.
A shipping fee of € 3.00 applies to all orders that comprise only books.

Periods of delivery

The period of delivery amounts to approximately 2-5 days. We make reference to any other possibly deviating delivery periods on the respective product page.

Delivery proviso: Many of our products are manufactured in limited quantities. Thus we only deliver while supplies last. You shall be imme diately notified via e-mail in the event of a delay in delivery periods.

Ordering process

Once you have found the desired product, then you can place it into the cart without obligation by clicking the Add to cart button. You can view the contents of the cart at any time without obligation by clicking the Cart button. You can remove products from the cart again at any time by clicking the button Delete (Wastebasket). If you want to buy the products in the cart, then provide the information required in the corresponding fields. Mandatory information is designated with an asterisk *. No registration is required. Your personal data shall be transmitted in encoded form. After entering your data and selecting the means of payment, you will then arrive at the purchase order page, where you can verify that the information you’ve entered is correct by clicking the button Verify information.

By clicking the Buy now button you conclude the ordering process. The process can be canceled at any time by closing your browser.